Good morning,

I just wanted to thank the installation team yesterday for fitting our new fire and fireplace. They were absolutely amazing, did a wonderful job and constantly tidying up which was so helpful. They are a real credit to your company! We are over the moon with the fireplace, it has been fitted perfectly and makes such a difference to the room, much more homely.

We have had lots of people comment already so you may have some enquiries going forward as we would certainly recommend you to anyone. I know the Grooms are looking to get you back in to install their woodburner next year sometime, but if they see ours soon, it may prompt them to move it forward no doubt!

Thank you again, I did pay online last night, but please let me know if there were any issues with it, it certainly looked like it went, it was via bank transfer.

Best wishes

Tracey Pallant, A very satisfied customer

Dear Roger,

I am now the proud owner of two lovely sleek built gas fires all thanks to the skill and care of your men. Special plaudits go to Mike and for Ben for their amazing expertise and professionalism but everyone worked really hard from the moment they arrived to the moment they left each day and everyone was unfailingly kind and courteous. Everything was left wonderfully clean and tidy not just when they finished but at each close of play. And then when I was worried because I thought the rain on the metal caps was coming down the chimney you sent the team out to check everything was fine even though you were sure it was just an echo (and that is all it was). The work was first class but it is also reassuring to know that your firm is so accessible and responds so promptly and patiently to any query or concern.

PS Your guys also services the boiler with an attention to detail I have never seen before when I have watched engineers do this job in the past. I am so pleased to have the comfort of knowing that you can service all this stuff each year and that you are there if anything does need attention. It is also really good news that you can do the small amount of tiling I was having trouble finding some-one to come out and so, for a job unconnected with the fires.

Kindest regards

Gill Weidmann, Another satisfied customer

Hi Roger

Just a short email to say how pleased we are with the Hunter Hawk gas stove that we had installed last week. The fitters did an excellent job and should be praised for their efficiency and hard work.

Many thanks

Jon & Sarah Petit, Another satisfied customer

Dear Roger

We wanted to write to tell you how delighted we are with our Dru Diablo gas fire which was fitted in our house recently.

Michael and his Team arrived promptly and over the two days installation carried out the complicated work expertly with a minimum of fuss. Our installation was not without its difficulties, but throughout the guys were professional, friendly, helpful and reassuring and we had complete confidence in them. They also carefully tidied and swept up!

We would wholeheartedly recommend Ipswich Fireplace Centre Limited to anyone looking to choose a gas fire, we appreciated your help and advice when we were trying to choose the style of fire and now it is up and running we could not be more delighted with it.

Thank you to you, Michael and the Team.

Chrissy Harrod & David Chapman, Another satisfied customer
Hi Roger & Mike

Just a quick email to thank you both, together with your team, for the brilliant job you did in installing our gas fire last week.

From the help and good advice received from Roger in your showroom, to the site visit where Mike showed his knowledge (and great patience!), the phone calls we bombarded you with before fitting, right through to the day of installation, we cannot rate your service highly enough! Mike and his two willing assistants came exactly when they said they would, and fitted it within the time they said they would, and cleaned up afterwards. Thanks also to the lady in the office whose name I’m afraid I don’t know!

The fire looks stunning – thank you.

Pauline and Mike Last, Another satisfied customer